PAIA Manual

1. Introduction

PAIA gives everyone the right to request access to records held by private bodies where the record is needed to exercise or protect a right. This manual explains which records Pretoria East Plumber Pretoria holds and how to ask for them.

2. Contact details

Business: Pretoria East Plumber Pretoria

Information officer: Martin (owner)

Physical and postal address: 41 Matroosberg Rd, Ashlea Gardens, Pretoria, 0081

Phone: 072 827 8170

Email: info@pretoriaeastplumber.co.za

Website: https://pretoriaeastplumber.co.za

3. Guide from the Information Regulator

The Information Regulator has published a guide on how to use PAIA. It is available on the Regulator's website at inforegulator.org.za, or you can contact the Regulator directly: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001. Email enquiries@inforegulator.org.za.

4. Records we hold

We keep the following categories of records:

• Client records: names, contact details, addresses, quotes, invoices and job notes
• Supplier and subcontractor records: contact details, orders and invoices
• Financial and tax records: accounting records, bank statements and tax returns
• Business records: insurance, registrations and correspondence
• Website records: enquiries sent through the contact form

5. Records available without a request

The information on this website, including our Privacy Policy and these terms, is freely available without a formal PAIA request.

6. Processing of personal information

We process personal information to quote on and carry out plumbing work, invoice for it and meet our legal obligations. Full details of what we collect, why, who we share it with and how we protect it are set out in our Privacy Policy. We do not transfer personal information outside South Africa except where a service we use (such as email or WhatsApp) stores data on servers abroad.

7. How to request a record

Requests must be made on the prescribed form (Form 2), available from the Information Regulator's website, and sent to the information officer at the contact details above. Give enough detail for us to identify the record and the right you want to exercise or protect.

A request fee and access fee may be payable as prescribed in the PAIA regulations. We will tell you if a fee applies before processing the request. We will respond within 30 days, which may be extended as allowed by PAIA.

8. Grounds for refusal

Access may be refused on the grounds set out in PAIA, including to protect the privacy of another person, commercial information of a third party, or confidential information.

9. Availability of this manual

This manual is available on this website and at 41 Matroosberg Rd, Ashlea Gardens, Pretoria, 0081, on request.